Well, I placed a phone call (see the comments section of my “Bugger” post) to MS last night and that guy thinks the issue was with my 360. Per Dan’s suggestion I hope to ship mine out to MS on Monday and get a replacement by Friday. Credit where credit is due, the tech support guy was very easy to talk to and didn’t screw me around in the least. I could also understand him when he spoke, which puts him in the upper echelon of support people I’ve talked to in the last year. Bravo, sir. You have exceeded the bar (granted, it’s set embarrassingly low).
Bad news: A week without a 360. Good news: I no longer felt like I had to blame 2k sports for the problems I’ve had. I was happy, in a way. You see I don’t like bashing 2k. Actually, I don’t like bashing MS either, but it’s easier to blame them (and they’ve obviously had problems with these consoles). I think 2k does marvelous things with their games (especially NBA and College Hoops). Even when some ideas fall flat there’s no question that they try to innovate with the gameplay experience. It’s not like a lot of EA where they seem to focus more time coming up with a cool-sounding name for a new feature and then forget to actually do anything remotely cool with said feature. (Paging Race for the Heisman, you have a call on the red courtesy phone.) So the notion that is was just my console was appealing to me.
Then I finally paid a visit to the College Hoops glitches thread at Operation Sports. Guess what? Forget everything I just wrote. The game is just buggered. Now I’m not saying some of the problems aren’t still with my Xbox. It appears that most people haven’t had the NBA problems I get (though some do), for example, and the MS tech was still very quick to decide it should be replaced. But there’s still a horde of problems with College Hoops (several VC-staff confirmed in the OS thread; their involvement in the thread starts with post #64 on page 7):
- Players disappear on replays such that you see the court, the hoop and the ball, but no players (and the camera eventually wigs out and jumps around the center court area).
- The shooting stat bug is still there. It’s evidently quite random, but some games a player for one team (could be human, could be AI and it strikes all positions) will start out an automatic 0 for x (where X is a number between 10-20; not sure if attempts value is “random” or not).
- The game has a problem streaming to the hard drive such that halftime replays and post-game wrap-ups show still shot highlights instead of full-motion replays. (This may be related to the replay bug.)
- If you edit a player using a specific method (read the thread if you want more detail) it causes the game to become wildly unstable with Legacy mode crashes and the like. (Something about edited players all receiving an “A” potential.)
- Online play is just jacked.
This is all bad enough, just on spec. But it’s even worse when it’s a port from the Xbox/PS2 version to the 360 that had already been delayed several months. Can you imagine what condition the game must’ve been in back in January? Scary.
Again, credit where credit is do. There are VC people posting in the forum seeking information and promising that a patch is in the works. That’s more than I recall seeing with the Xbox version of NBA. I’m glad those guys are out there, taking a few lumps, and indicating they’re trying to fix the issues. And I’m not blaming any specific groups at 2k. I mean if testers don’t have the time/resources to identify/address problems, or the publisher has the developers tied to a drop-dead date, what can they realistically do? You can’t draw water from sand. But that doesn’t make it okay that people are paying $60 for a game that doesn’t work as advertised.
Sorry, but on a console, system crashes are flat out unacceptable. Stuff like the stat bug happens. But I should *NEVER* be playing a game of Hoops with the fear that it’s going to crash in the third quarter or that I’ll only be able to sim two weeks into my legacy before it crashes. I should not have to worry about making multiple saves, buying a memory card to copy saves to while I reformat the hard drive (yes, some users are being advised that they should reformat their drives), or be told that things might work better if I station my 360 vertically. The Microsoft support guy said that pet hair might be getting into the system and causing it to overheat (I have two cats). I mean sweet Jesus, at what point does the madness stop? Should I buy the console some chocolates and flowers too? Whisper sweet nothings into the air vents? Maybe it would help if I perform an ancient Native American ritual to bless each disc before I play a game.
Bottom line: When this junk happens then somebody, probably a bunch of somebodies, screwed up. Doesn’t matter if it’s bad console design from MS, bad parts from an MS supplier, bad testing, bad publishing decisions or a bad cup of latte. But the fact that these problems continually crop up with 2k games in particular is damning. Other games have bugs and other problems, but for example, I’ve never worried about Fight Night locking up in the middle of the 8th round. I never worried that King Kong would crash just seconds from a save point (although it might’ve been best if it had).
Guys (2k), I love your games. I love the attention to detail and the obvious effort that goes into making them. I do. I don’t think these problems have anything to with unspeakable carelessness or a lack of passion to produce the best game possible. But something in your design, testing, manufacturing or publishing methodology isn’t working and it hasn’t been working for *years*.
Identify it. Fix it.