Guitar Hero: World Tour — Still Waiting
On Sunday, October 26th, I plunked down $189 for Guitar Hero World Tour. Instead of getting an enjoyable game with working fake plastic instruments, I received a wireless guitar that wouldn't strum up.
On October 28th, I filed for a return claim. Two days (!) later, Red Octane decided to issue me an RMA. I immediately shipped the guitar back to them.
On Wednesday, November 5th, the guitar was received by Red Octane. I have the tracking number!!!
And today, a mere three weeks later, the RMA is still "in process". Every time I email, I get a response saying that it should go out this week.
Hey I got news for you: I doubt it. What sort of horrible customer service is this? You pay $190 for a friggin system, you can't return it back to the store because they don't have any more (since they took a bunch of returns) and now they can't pull a guitar out of their butts in 21 days?
WTF!! No matter which game you like, EA and Rock Band did everything the right way. I never paid a dime for my warranty exchange. As opposed to the $10 extra I had to pay to ship the guitar back to Red Octane.
Nice job, guys. Keep up the great work!
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Dan:
November 27th, 2008 - 05:31
I returned mine within a week of getting it. The drums were terrible.
I ended up buying the standalone game, and I have just received my Ion Drum Kit which is AMAZING. I have been pulling off 400-600 note streaks on a regular basis which never happened with my RB1 drums, as I would occasionally get missed hits which would break my streaks. I did some tests and my scores have been:
GHWT drums – 92%
RB1 drums- 97%
Ion Kit – 99%
That’s how much of a difference they make.
November 27th, 2008 - 09:33
This is because Harmonix cares about you enjoying the game and Activision cares about them enjoying your money.